FAQ

How much is shipping & handling?

Shipping is calculated at checkout and is based on the items you order and where they are being shipped. Orders shipped to addresses in Minnesota will be charged 6.875% sales tax.

When will my order ship?

All in-stock orders typically ship within 3 business days. Please allow 2-4 weeks for any order that needs to be made which, due to the handmade nature of our products, may require several weeks for the process of forming, drying, firing, glazing, firing again, packing, and shipping. If there are any delays in shipping your order, you will be contacted within five business days of placing your order to inform you of the delivery schedule.

How does Local Pickup work?

Local Pickup allows you to come to Red Wing Stoneware and pick up your online order. Sometimes an order may not be immediately ready for pickup once it is ordered. Therefore, when selecting Local Pickup please be sure to leave your telephone number. Once your order is ready, we will call you to let you know it is available for you to pick up.

If you have questions about in-store availability, please call Red Wing Stoneware at 651-388-4610

Where is Local Pickup?

Red Wing Stoneware

4909 Moundview Drive
Red Wing, Minnesota 55066
 

What is your return policy?

We want you to be completely satisfied with your Sotapitcher purchase.

If you have problems with your order, please email orders@sotapitcher.com or call/text 612-888-SOTA (7682) within 10 business days of receiving your order to discuss options for a refund or exchange.